24/7 Security Operations Centre +44 (0) 20 3468 1714 support@serverexperte.net
Managed Security & Recovery

Cyber Security, Rescue & Data Recovery

ServerExperte protects, rescues and restores the IT systems our clients depend on. Security operations, incident response and recovery support — one partner, 24/7.

Rescue & Incident Response

Ransomware, breach or lockout? We respond in minutes.

Our rescue engineers isolate, contain and recover your systems — day or night, with a response time measured in minutes, not days.

Data Recovery Lab

Deleted, encrypted or corrupted data? We get it back.

From single files to entire server estates — we recover what can be recovered, from backups and from bare metal, and we do it fast.

24/7
Security Operations Centre
< 15 min
Incident Response
99.9%
Service Uptime
1000s
Systems Secured & Recovered
Shop Used Server Hardware

Tested, wiped & warrantied — ready to ship

Bench-tested refurbished servers, storage and networking at a fraction of new prices. Every unit is data-wiped, fully tested and covered by a 12-month warranty.

Dell PowerEdge R740

2x Xeon Gold 6130 · 128GB RAM · 2x480GB SSD

£1,295
View in store

HPE ProLiant DL380 Gen10

2x Xeon Silver 4110 · 96GB RAM · 8x900GB SAS

£1,149
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Storage & Networking

DAS & NAS · switches · firewalls

from £499
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What We Do

Three pillars, one goal: keep you in business

Security, rescue and recovery are the heart of ServerExperte. Whatever happens, we have a team and a plan for it. Here's exactly what each service covers.

Cyber Security
Prevent

Cyber Security

Managed detection and response, endpoint protection, vulnerability management and security audits. We reduce your attack surface and stop incidents before they stop you.

What's covered
  • Managed Detection & Response (MDR) on every protected system
  • Next-gen endpoint protection & EDR on all devices
  • Vulnerability scanning & patch management
  • Firewalls, email security & multi-factor authentication
  • Security audits & Cyber Essentials support
Explore Cyber Security
Rescue & Incident Response
Respond

Rescue & Incident Response

Under attack? Ransomware hit? Locked out of your systems? Our rescue team isolates, contains and recovers — day or night, with a response time measured in minutes, not days.

What's covered
  • Ransomware containment, analysis & recovery
  • Breach investigation & digital forensics
  • Compromised accounts & credential resets
  • Malware removal & system rebuilds
  • Notification support (ICO / regulators / clients)
Explore Rescue & Incident Response
Data Recovery
Restore

Data Recovery

Deleted, encrypted or corrupted data — from single files to entire server estates. We recover what can be recovered, from backups and from bare metal, and we do it fast.

What's covered
  • Deleted file & email recovery
  • Recovery of ransomware-encrypted data
  • Corrupted database & drive recovery
  • Bare-metal restores from backups
  • Forensic extraction from failed media
Explore Data Recovery
Managed Services

Everything a modern MSP should handle

A complete portfolio of security, monitoring, backup and IT services — delivered by engineers, supported by an operations centre. Select any service to see exactly what's covered.

SOC & MDR Monitoring

Security Operations Centre

24/7 monitoring and managed detection and response, powered by real security analysts watching your environment around the clock.

  • 24/7 event monitoring & alert triage by live analysts
  • Log collection, correlation & threat hunting
  • Investigation & containment of suspicious activity
  • Monthly security & threat intelligence reports
Explore SOC & MDR Monitoring

Endpoint Protection & EDR

Prevent & Detect

Every device — server, desktop, laptop and mobile — protected with next-generation antivirus and endpoint detection and response.

  • Next-gen antivirus on all managed endpoints
  • Behavioural detection & automated response (EDR)
  • Device control, USB blocking & web filtering
  • Managed patching of operating systems & software
Explore Endpoint Protection

Backup & Disaster Recovery

Protect & Restore

Automated, offsite backups with tested restores — so when the worst happens, your data comes back fast and complete.

  • Automated offsite backups, immutable & ransomware-safe
  • File, database, mailbox & full-server protection
  • Regularly tested restores with recovery time targets
  • Disaster recovery runbooks & failover procedures
Explore Backup & Disaster Recovery

Compliance & Security Audits

Verify & Certify

Independent, pragmatic audits that tell you where you stand — and a clear roadmap to get where you need to be.

  • Cyber Essentials & Cyber Essentials+ support
  • ISO 27001 gap analysis & readiness
  • Access, policy & configuration reviews
  • Risk assessment & prioritised remediation plan
Explore Compliance & Audits

Managed IT Services

Run & Maintain

We run your servers, cloud and networks as an extension of your team — proactive, monitored and maintained to agreed standards.

  • Server, virtualisation & cloud management (Azure / AWS / M365)
  • 24/7 infrastructure monitoring & alerting
  • Patching, maintenance & capacity planning
  • vCIO advice, budgeting & IT strategy
Explore Managed IT Services

Helpdesk & Support

Fix & Assist

Real engineers, not scripts. Raise a ticket, call or email — every request is handled by a person who knows your environment.

  • Ticket, phone & email support with SLAs
  • Remote support & on-site visits when needed
  • User onboarding, offboarding & hardware setup
  • Monthly support & resolution reporting
Explore Helpdesk & Support

Penetration Testing

Probe & Expose

Find the holes before attackers do. Structured, ethical testing that produces findings you can actually act on.

  • External & internal network penetration tests
  • Web application & API security testing
  • Phishing & social engineering simulations
  • Clear reports with verified fixes & retesting
Explore Penetration Testing

Security Training

Educate & Empower

Your people are the first line of defence. Train and test them so they spot attacks before they become incidents.

  • Phishing simulation campaigns & click-through reporting
  • Security awareness e-learning for all staff
  • Policy creation, onboarding & role-based courses
  • Incident playbooks & tabletop exercises
Explore Security Training

Used Hardware Buy & Sell

Refurbished & Trade-In

Tested, data-wiped and warrantied used servers, laptops and networking gear at a fraction of new prices — plus fair, fast quotes for hardware you no longer need.

  • Bench-tested refurbished servers, laptops & networking
  • Certified data erasure on every drive
  • 12-month warranty & real after-sales support
  • Fair trade-in valuations with secure collection
Explore Used Hardware

Data Erasure & Disposal

Secure & Certified

Retire hardware without the risk — certified data erasure with certificates of erasure, chain of custody and responsible reuse or recycling.

  • NIST 800-88 & HMG IS5 certified erasure
  • Signed certificates & full chain of custody
  • Secure collection or supervised on-site wipe
  • Resale, trade-in or WEEE-compliant recycling
Explore Data Erasure

Hardware Sourcing & Procurement

Spec & Source

We spec and source servers, storage and networking to match your workload and budget — new, refurbished or matched to your existing estate.

  • Honest spec'ing with fixed, comparable quotes
  • New & certified refurbished options
  • Burn-in tested before delivery
  • Warranty registration & management
Explore Hardware Sourcing

Server Refresh & Migration

Modernise & Move

Move off end-of-life hardware onto supported servers or cloud — with planned, tested migrations and responsible disposal of the old kit.

  • End-of-life hardware exit planning
  • Physical-to-cloud & new hardware migration
  • Verified data migration with test restores
  • Certified-wiped decommissioning & trade-in
Explore Server Refresh

Email Security & Phishing Gateway

Block & Protect

Managed email filtering that stops spam, malware and fraud before they reach your users' inboxes — priced per mailbox.

  • Spam, malware & BEC / invoice-fraud blocking
  • Attachment sandboxing & link defence
  • Works with Microsoft 365 & Google Workspace
  • Per-mailbox pricing & monthly reporting
Explore Email Security

Identity, MFA & Zero Trust

Verify & Control

MFA, single sign-on and least-privilege access — so a stolen password alone can't open your business.

  • Multi-factor authentication everywhere
  • Single sign-on & central access control
  • Privileged account vaulting & rotation
  • Least-privilege & lifecycle reviews
Explore Identity & Access

Vulnerability & Patch Management

Find & Fix

Continuous scanning and risk-prioritised, tested patching — so known vulnerabilities get closed instead of exploited.

  • Continuous vulnerability scanning
  • Risk-prioritised remediation
  • Tested patch rollouts across servers & apps
  • Evidence for Cyber Essentials & ISO 27001
Explore Patch Management

Dark Web & Breach Monitoring

Watch & Alert

We watch the dark web and breach databases for your domains, emails and brand — and alert you before stolen credentials are used.

  • Continuous dark web & breach monitoring
  • Credential leak & brand impersonation alerts
  • Guided, prioritised remediation plans
  • Monthly exposure reports
Explore Dark Web Monitoring

vCISO & Security Advisory

Lead & Advise

An experienced security leader on your board — strategy, risk management and reporting, without the full-time headcount.

  • Security strategy & prioritised roadmap
  • Board & executive risk reporting
  • Incident oversight & lessons-learned
  • Cyber Essentials, ISO & insurer readiness
Explore vCISO & Advisory
Ransomware · Breach · Data Loss

Active incident? Don't wait.

Call the rescue line now — containment within minutes, recovery within hours.

How Support Works

From incident to resolution

Simple, transparent and fast. Here's what happens after you raise a request.

1

Raise your request

Open a ticket here, email support@serverexperte.net or call the rescue line for emergencies. You'll get an instant acknowledgement.

2

We triage & respond

Your request is prioritised and picked up by a named engineer. Security incidents escalate straight to the SOC — no queues, no deflection.

3

We fix & follow up

You get regular updates until it's resolved, and we confirm the root cause was dealt with — not just today's symptom.

Support Hours & Priorities

We're here when you need us

Our helpdesk is staffed during business hours, and all managed clients have 24/7 access to our engineers and Security Operations Centre. Every request has a priority that determines how fast we respond — agreed with you up front.

  • Mon–Fri 08:00–18:00 GMT helpdesk (24/7 cover for managed clients)
  • Urgent security incidents escalate straight to a senior engineer, day or night
  • Response and resolution targets measured and reported each month
  • Status updates on every ticket until it's resolved to your satisfaction
Need Help?

Talk to a real person

Prefer a human? Call or email us — every enquiry is handled by an engineer.